Shipping FAQs
Do you offer express or same-day shipping?
Yes, orders placed before 3 PM PST are shipped the same day. Express shipping options are available at checkout.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number to follow your delivery.
What happens if I enter the wrong shipping address?
Please contact us immediately at info@mocnac.com. If the order hasn’t shipped yet, we can update the address.
Returns & Refunds FAQs
What is your return policy timeframe?
We accept returns within 30 days of delivery, provided the product is unused, in original packaging, and with proof of purchase.
Do I need to pay for return shipping?
If the return is due to our error (damaged, defective, or wrong item), return shipping is free. Otherwise, customers are responsible for return costs.
Can I return a used or opened product?
No, only unused products in their original condition can be returned.
What should I do if I receive a damaged or defective item?
Please email us at info@mocnac.com with photos of the issue. We’ll send a replacement or process a refund.
Can I exchange a product instead of returning it?
Yes, exchanges are possible. Simply start a return request and specify that you’d prefer an exchange.
How will I receive my refund?
Refunds are processed back to your original payment method. Please allow 5–10 business days for your bank or card provider to reflect the refund.
What if I miss the 30-day return window?
Unfortunately, we cannot accept returns after 30 days. However, please contact us to discuss possible solutions.
Customer Support FAQs
Customer Support FAQs
You can reach us at info@mocnac.com for all inquiries. Our team is here to help.
What is your customer satisfaction guarantee?
We are committed to delivering quality products. If you are not fully satisfied, please contact us and we will work to resolve the issue quickly.
Can I cancel my order after it’s placed?
Orders can be canceled before shipment. Once shipped, cancellations are no longer possible, but returns may be initiated.
Do you offer a money-back guarantee?
Yes, eligible returns are fully refunded once received and inspected.
Can I exchange a product instead of returning it?
Yes, exchanges are possible. Simply start a return request and specify that you’d prefer an exchange.
How will I receive my refund?
Refunds are processed back to your original payment method. Please allow 5–10 business days for your bank or card provider to reflect the refund.
What if I miss the 30-day return window?
Unfortunately, we cannot accept returns after 30 days. However, please contact us to discuss possible solutions.